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All Vehicle Contracts Ltd

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Coronavirus Update
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Coronavirus Information - COVID 19 FAQs

All Vehicle Contracts Coronavirus Information - COVID 19 FAQs
  • COVID-19 FAQs

    As a company, we are working together with our supplying main dealer partners, funders and network of appointed vehicle delivery agents to fulfil orders and maintain our usual high standards of customer service.

    However, please refer to our 25th March 2020 Update below for more details about vehicle deliveries at this time.

    We are dedicated to putting health and safety first at this uncertain time. By protecting our staff and supporting our supplying partners’ employees and sub-contractors, we are working towards stopping the spread of the COVID-19 virus by complying with changing Government recommendations as the pandemic situation develops.

    We’ve closed our head office in Wolverhampton for the foreseeable future although some of our team members are currently working remotely. You can continue to contact us via telephone or email.

    We are doing everything we can to help with your queries and to process all orders as quickly as possible.

    Postponement of vehicle deliveries

    Update: 25th March 2020

    In light of the PM’s broadcast to the Nation on 23rd March 2020 and the announcement regarding further UK restrictions to help tackle the spread of the Coronavirus, all new vehicle deliveries have been postponed until further notice.

    This includes all deliveries that were previously booked in for any given date until we are advised by the Government that it is safe to rebook.

    All vehicles that have been allocated to clients will be held for them until this time. Future collections will be cancelled, and we will re-book when the ban is lifted. Where applicable, customers are still required to keep vehicles insured during this period until a new date can be booked in.

    This is a move that has been made by our supply chain, including main dealer and funders, and it is one that we are fully in support of. Our main priority is to keep our employees, customers and the general public safe.

    If you have been affected – or think that you may have been affected – by this, please contact our offices on 01902 353393 for more information. We will also, of course, be in touch with you in any event to advise you if you have.

    We are working as hard as we can to ensure that our high standard of customer service is maintained throughout these difficult times and are here to help in any way we can.

    FAQs

    Q. Can I still order my new vehicle online?

    A. Yes, you can still customise your new vehicle quote and order online as usual and we are still taking delivery bookings.

    Q. What will happen if I have an order pending?

    A. If you have an order pending, please see the update towards the top of this section. We will contact you personally are affected by any disruptions to the delivery schedule and are here to help in any way we can.

    Q. What if I am unsure about my situation and would like to cancel my pending vehicle order?

    If you are worried or concerned about your new vehicle order and are considering cancellation, we are offering a 28 day ‘waiting’ period, whereupon we are happy to place orders on hold to secure both your car and your deal. This will give you time to re-evaluate the situation a little way down the line whereupon you can decide as to whether you wish to proceed as originally intended.

    Q. I need a car soon and want to place an order, but I am worried about the current COVID-19 pandemic. Can I still go ahead and place an order without worrying about cancellation penalties? 

    Yes, in this instance, there will be no cancellation penalties applicable to all orders placed by individuals from 20th March 2020. We do, however, require written notice from customers who wish to cancel within a given timeframe – no monies will be taken until vehicles are delivered.

    Q. I would like to take delivery of a new vehicle later in the year – can I forward order one? And do I have to pay the initial payment now if I do?

    Yes, you can place a forward order wherever possible – please contact one of our team on 01902 353393 or online via our website to find out more. For all such orders, your initial payment will taken AFTER your vehicle has been delivered.

    Q. Do you have a no-contact delivery process in place? *

    Before considering the below please refer to the 25th March 2020 Update towards the top of this page.

    A. We are all working hard to ensure that new vehicle deliveries continue as usual and we have introduced ‘hygienic’ handovers. This means that all drivers will be delivering vehicles with the spread of the COVID-19 virus in mind and will be taking all precautions possible to maintain a sterile environment and keep as much distance as possible from our clients.

    For more information on your vehicle delivery, or for general enquires please contact us on 01902 353393 email sales@allvehiclecontracts.co.uk.

    Q. I'm self-isolating. Can I still take delivery of my new vehicle?

    A. This is not possible. Please contact your account manager in advance of your scheduled delivery date to find out more about your options.

    Q. Can I change my delivery time and/or location?

    A. This depends entirely on availability, time slots and funder handover requirements (i.e. delivery to home or business address is often mandatory as part of the identification process).

    Q. I currently have a vehicle on finance or lease from yourselves and have concerns about keeping up with my repayments. What should I do?

    If you have any concerns about keeping up with your monthly lease or finance repayments, please contact your funder directly who will be happy to help you during this difficult and uncertain time.

    You can find their contact number on your finance documentation or of course, please don’t hesitate to contact the team at AVC who will be happy to help.

    Useful numbers: Lex 0344 879 6633, Arval 0370 600 4499, Hitachi Capital 0344 375 5500

    Q. What do I do regarding servicing, maintenance, tyres and repairs?

    A. If you drive a leased a vehicle now, unless it requires immediate maintenance or servicing that if not carried out would invalidate the warranty or cause possible damage to your car or van, do not book it in. At the time of publishing, Kwik-Fit centres are continuing to operate as usual and have employed special measures to keep both staff members and clients as safe as possible. If you are paying for a servicing and maintenance contract, contact your supplier directly for more details.

    Q. Is it true that there is a new six-month exemption on MOTs for cars, vans and motorcycles?

    A. The Government has announced that for six months, there is to be an exemption to MOTs for all cars, vans and motorcycles from 30th March 2020. However, vehicles must be kept roadworthy during this time.

    Q. What if I need emergency roadside assistance?

    A. Main roadside assistance companies are currently operating with contingency plans that allow for continued operation and the safety of key workers to keep you mobile. If you do have any questions, I would certainly recommend getting in touch with your breakdown provider and checking to see if there have been any changes that could possibly affect you.

    Q. Will I still be able to get credit if my finance have been affected by the coronavirus?

    A. None of the lending provides that we work with have made any changes to the way in which they underwrite a vehicle deal because of the coronavirus.

     

     

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